Transport & automotive
AI receptionist & agentic automation for taxi companies
Behind the wheel you cannot — and must not — answer. The agent takes every booking, including at four in the morning, and puts it straight into your schedule.
Sound familiar?
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Answering while driving is not allowed, so you miss exactly the callers who need a ride now.
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Regular runs — airport, hospital, corporate — need the same details every single time.
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Night bookings are the best paid rides and the most frequently missed.
What the agent does
From missed call to booked job
Answer and establish urgency
The agent answers 24/7 and captures what a ride needs: pickup address, destination, date and time, passenger count, luggage, wheelchair or child seat, and whether it is a return.
Appointment in your calendar
The ride goes straight into your schedule at the right time, or is offered to the first available driver according to rules you set.
Summary on WhatsApp
The customer gets an SMS confirmation with time and pickup address, which measurably reduces no-shows.
Every caller recorded
Returning corporate customers are recognised and their standard runs are booked with fewer questions, so a regular does not have to repeat everything.
Answers from your knowledge base
Questions about fares, airport surcharges, payment methods and contracted patient transport come from your own knowledge base.
Advantages
Night rides stop being missed
The hours you earn most are the hours an in-house dispatch desk costs most. The agent covers them without staff.
No booking lost to a busy line
Several callers at once is not a problem. In this market, anyone put on hold simply rings the next company.
Fewer no-shows through confirmations
An SMS with time and pickup address costs nothing and prevents empty runs.
Regulars served faster
Known numbers do not have to repeat their standard details — saving the customer time and you call minutes.
Drawbacks and limits
We list the drawbacks because otherwise you discover them after buying. Each one comes with how we handle it.
Hearing addresses correctly is the weak link
Street names over a phone are error-prone, especially with background noise. The agent always reads the address back and texts it, but mistakes remain possible.
Live availability is complex
Whether a car is free right now lives in your dispatch system, not the phone. Without an integration the agent books time windows rather than hard promises.
Patient transport has its own rules
Contracted transport involves eligibility and administrative requirements. Those routes are better sent straight to a member of staff.
Frequently asked questions
Can the agent book into my existing schedule?
Yes. Through your calendar or an integration with your dispatch system, rides are booked at the time the customer states, within the rules you set for preparation and travel time.
How does it avoid misheard addresses?
It always reads the address back aloud and then sends an SMS with address and time, so the customer catches an error before the driver sets off.
Can it recognise regular corporate customers?
Yes, by phone number. Known customers get a shorter intake and their standard preferences are applied automatically.
Can the agent transfer when a call gets complex?
Yes, as a warm transfer to an available member of staff or driver, with a spoken summary of what is already known.
Also relevant
Transport & logistics
Handle status calls, qualify transport enquiries and report exceptions to planning.
Auto repair shops
Book inspections and servicing, capture plates, and route breakdowns straight through.
Restaurants
Take reservations, process changes and fully qualify group enquiries.
Ready to stop missing callers?
Tell us how your phone runs today and we will show you in a demo what the agent does in your situation.