Installation & technical trades
AI receptionist & agentic automation for plumbers
When a pipe bursts, the caller rings three plumbers. Whoever picks up first gets the job. Our AI receptionist answers on the first ring — even while you are under a sink.
Sound familiar?
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Your hands are wet when the phone rings — and the next caller will not wait.
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Voicemail does not work for emergencies: a leak simply calls the next plumber on the list.
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The best-paid work comes in during evenings and weekends, exactly when nobody picks up.
What the agent does
From missed call to booked job
Answer and establish urgency
The agent answers 24/7 and starts with the questions that establish urgency: is water still running, is the stopcock closed, is there damage. Genuine emergencies go straight through to whoever is on call; everything else gets scheduled.
Appointment in your calendar
For non-urgent work the agent reads out your real availability and puts the job in your calendar with the address, the nature of the problem and a window that allows for travel time.
Summary on WhatsApp
Within a minute of the call you get a summary on WhatsApp or by e-mail: name, address, what is wrong, what to bring and how urgent it is.
Every caller recorded
Every caller becomes a lead in your CRM or Google Sheet — including the ones who only asked for a rate and did not book. That is exactly the list you work through in a quiet week.
Answers from your knowledge base
Questions about call-out charges, hourly rates, coverage area and Saturday availability are answered from your own knowledge base. No invented prices.
Advantages
No more missed emergency jobs
An emergency leak is typically worth several times a routine job. Intercepting one emergency caller a week already more than pays for the agent.
Several callers at once
Call volume spikes after a storm or a hard frost. The agent runs ten conversations in parallel without anyone being put on hold or hearing a busy tone.
You arrive prepared
Because the agent always asks the same set of questions, you know what you need before you leave. Fewer trips back to the van or the supplier.
Cheaper than an answering service
An answering service takes a message. This agent triages, schedules and records — for less than you currently spend per month on relayed messages.
Drawbacks and limits
We list the drawbacks because otherwise you discover them after buying. Each one comes with how we handle it.
A panicking caller wants a human
With water coming through a ceiling, no AI voice helps. That is why the urgency threshold is deliberately low: on genuine panic the agent transfers immediately and stops asking questions.
The agent is only as good as its knowledge base
If your rates, coverage area and terms are not in it, the agent says it will check rather than inventing an answer. Budget an hour of setup, plus an update after a price change.
Not every customer likes it
Some of your regulars would rather speak to you. That is why the agent states that it is a digital assistant and offers a transfer or a callback whenever there is any doubt.
Frequently asked questions
How does the AI know whether something is a real emergency?
From your own criteria. You decide which situations transfer immediately — running water, no water in the house, sewage backing up — and which can wait until the next working day. The agent asks those questions in a fixed order and never guesses.
Can the agent book into my existing calendar?
Yes, Google Calendar or Calendly. It reads your real free slots and books inside them, so you never get a double booking. Cancelling and rescheduling work the same way.
What languages does it handle?
Dutch and English are fully covered end to end, with 43 languages supported in total. The agent introduces itself as a digital assistant, which in practice works better than pretending otherwise.
What does this cost per month?
Considerably less than a part-time receptionist, and at or below a traditional answering service. You pay a fixed monthly fee plus your own telephony and AI usage; we do not resell minutes.
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Ready to stop missing callers?
Tell us how your phone runs today and we will show you in a demo what the agent does in your situation.