Installation & technical trades
AI receptionist & agentic automation for locksmiths
Almost all your work is urgent, and almost every caller rings the second name in Google when the first does not pick up. The agent makes sure you are the first to pick up.
Sound familiar?
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Your revenue sits in the hours you are asleep, and a missed night caller never rings back.
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Every caller wants a price before they will give you an address.
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Break-in damage and a lock-out are two very different conversations with the same urgency.
What the agent does
From missed call to booked job
Answer and establish urgency
The agent answers on the first ring, including at 3am. It establishes where the caller is, whether it is a home or business, whether there is break-in damage, and whether anyone or anything is locked in.
Appointment in your calendar
For emergencies the agent transfers straight to the engineer on call, having already passed on location and situation by voice, so your engineer does not have to start over.
Summary on WhatsApp
Schedulable work — cylinder swaps, multipoint locks, security advice — goes directly into the calendar rather than through a callback request.
Every caller recorded
Everything is logged: address, lock type, urgency, timestamp and the number given. Useful for invoicing and essential for insurance cases.
Answers from your knowledge base
Questions about call-out charges, night rates, certification and whether insurance contributes are answered from your knowledge base, with fixed, checkable figures.
Advantages
The night is your market, and it is now covered
Callers at 2am do not ring back: they ring the next name. In this trade, answering instantly is very nearly the entire proposition.
Price clarity up front
Because the agent always quotes the same figure from your knowledge base, there is no argument at the door. That means fewer complaints and fewer bad reviews.
Your engineer travels fully briefed
Location, door type, situation and whether police or an insurer is involved — all captured before the engineer turns a key.
A record for every job
Break-in damage needs documentation. Every call is logged with its timestamp and content, without anyone taking notes at 3am.
Drawbacks and limits
We list the drawbacks because otherwise you discover them after buying. Each one comes with how we handle it.
A locked-out caller is stressed
Nobody wants an assistant at 3am. The agent therefore keeps intake short, states the ETA immediately, and transfers straight away if there is panic.
Price expectations are delicate
A figure quoted is a figure expected. Put only "from" prices in the knowledge base and you push the argument to the doorstep — exactly what you were trying to avoid.
Unsafe situations belong to a human
A child or animal locked in, or anything that sounds suspicious, is not a case for triage. Those scenarios are hard-wired to transfer immediately.
Frequently asked questions
Does the agent really answer instantly at night?
Yes, day and night, on the first ring. There is no menu and no hold music — in this trade the first five seconds decide whether you get the job.
Can it transfer to whoever is on call?
Yes, as a genuine warm transfer: the caller waits briefly while your engineer is called and hears a spoken summary of the situation before taking over.
Does the agent quote prices?
Only the figures you put in the knowledge base, verbatim. It calculates nothing and invents no discounts. If you would rather not quote by phone, it says the engineer will price on site.
What if someone is locked in?
The agent skips intake and transfers immediately. You configure scenarios like this yourself as hard transfer rules, with no intermediate step.
Also relevant
Plumbers
Triage emergencies, book jobs and capture every caller while you are on site.
Electricians
Separate fault reports from schedulable work, and capture every request in full.
Cleaning companies
Separate absences, new enquiries and complaints, and route each to the right person.
Ready to stop missing callers?
Tell us how your phone runs today and we will show you in a demo what the agent does in your situation.