Installation & technical trades
AI receptionist & agentic automation for electricians
A tripping circuit, a charge point that will not charge, a contractor who needs someone tomorrow — all the same ringtone. The agent tells them apart and acts accordingly.
Sound familiar?
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You are working on a dead circuit or in a crawl space: answering is simply not an option.
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Faults and renovations come in on the same number but need completely different answers.
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Charge point and fuse box enquiries need the same ten questions every single time.
What the agent does
From missed call to booked job
Answer and establish urgency
The agent answers 24/7 and first establishes what it is: total power loss, one circuit, smoke or a burning smell, or ordinary work. Burning smells and whole-house outages transfer immediately.
Appointment in your calendar
Schedulable work goes straight into your calendar with the address, property type, year of construction and whether a photo of the fuse box was sent through.
Summary on WhatsApp
You get a WhatsApp summary with the technical detail you need to load the van: number of circuits, board type, RCD present, meter reading.
Every caller recorded
Charge point, solar and fuse box upgrade enquiries are fully qualified and recorded as leads, including budget and preferred start date.
Answers from your knowledge base
Standard questions about inspection certificates, wiring standards, coverage area and whether you take on commercial premises come from your own knowledge base.
Advantages
Faults and jobs separated on the spot
The agent applies your own criteria to decide what needs attention now. You get called about a fault, not about a price enquiry.
Complete enquiries instead of half ones
A charge point enquiry without fuse box details costs you a second phone call. The agent always asks everything, including on a Sunday evening.
It keeps working while you cannot
The hours in which you could not possibly pick up are exactly the hours you need to be reachable. The agent fills that gap.
Every price enquiry becomes a lead
Even the caller who only asked about your hourly rate is on tomorrow’s list, with a note on why they called.
Drawbacks and limits
We list the drawbacks because otherwise you discover them after buying. Each one comes with how we handle it.
Technical qualification has limits
On complex installations a phone intake runs out of road. The agent recognises that and books a callback slot rather than pressing on.
You want to hear safety reports yourself
Smoke, burning smells and scorch marks are not things to schedule. Those words are hard-wired to transfer immediately — at the cost of the occasional unnecessary call.
Keeping the knowledge base current is part of the deal
Change your coverage area or rates and it has to be updated. Forget, and the agent politely says it will check — correct, but weaker than an answer.
Frequently asked questions
Can the agent tell a fault from a routine job?
Yes, that is exactly what the triage step does. You set the questions and the thresholds: which answers transfer immediately, which lead to an appointment, and which become a callback request for the morning.
Can a caller send photos of the fuse box?
Yes. The agent texts a link during the call and the photo is attached to the job, so you have it before you set off.
Does this work for commercial clients too?
Yes. You can configure a separate route for contractors and property managers, with its own intake form and a longer question set than for consumers.
What happens if the agent does not understand a question?
It transfers to an available colleague or sends you a callback request summarising what was clear. It does not keep probing until the caller hangs up.
Also relevant
Plumbers
Triage emergencies, book jobs and capture every caller while you are on site.
Solar installers
Qualify enquiries in full, book surveys and keep service complaints out of your sales flow.
HVAC & heat pumps
Absorb breakdown peaks, schedule servicing and fully qualify heat pump enquiries.
Ready to stop missing callers?
Tell us how your phone runs today and we will show you in a demo what the agent does in your situation.