Transport & automotive
AI receptionist & agentic automation for transport companies
Your planners spend their day on "where is my shipment". The agent takes those calls over and keeps your planning line free for the conversations that matter.
Sound familiar?
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Status calls fill your planners’ day without adding a single euro of revenue.
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Transport enquiries need exactly the same ten fields: collection, delivery, weight, dimensions, window.
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Drivers ring about delays precisely when your planner is already on a call.
What the agent does
From missed call to booked job
Answer and establish urgency
The agent separates status call, new enquiry and driver report at the first question, so each conversation lands in the right place.
Appointment in your calendar
For transport enquiries it captures everything: collection and delivery addresses, preferred windows, weight, dimensions, pallet count, whether a tail lift or crane is needed, and whether it is dangerous goods.
Summary on WhatsApp
Driver reports about delays, loading problems or damage reach the planner with timestamp and location, including outside office hours.
Every caller recorded
Everything is logged into your system or Sheet, so you can see per customer how many status calls they generate — a figure that is often worth a conversation.
Answers from your knowledge base
Questions about rates per run, coverage area, refrigerated or dangerous goods transport and your lead times come from your own knowledge base.
Advantages
Status calls off your planners’ desks
Most inbound volume is a question with a fixed answer. That does not belong with the most expensive people in your business.
Enquiries that are complete
A transport enquiry without weight and dimensions is not an enquiry. The agent asks for everything, including on a Friday evening.
Drivers get an answer at night
A driver stuck with nobody to reach costs you a day. The agent takes the report and escalates according to your rules.
Visibility on who drives your call load
Because every call is logged, you can see which customers ring structurally. That is usable information at the next rate review.
Drawbacks and limits
We list the drawbacks because otherwise you discover them after buying. Each one comes with how we handle it.
Status answers need an integration
Without a connection to your TMS the agent can only take the question, not answer it. The real gain sits in that integration, and that is an implementation project.
Large clients want their contact
Contract customers ring for a name, not a number. For them you let known numbers transfer straight through.
Dangerous goods are not script work
Dangerous goods enquiries carry requirements you do not want an assistant qualifying. That route goes straight to a planner.
Frequently asked questions
Can the agent really answer "where is my shipment"?
With an integration to your TMS or tracking system, yes, based on a consignment or order number. Without one it takes the question with all details and queues it for your planner — still faster than a callback request.
Can drivers use the agent for reports?
Yes. Driver numbers get their own route with short, targeted questions: location, nature of the delay and expected impact. The report goes straight to the planner.
Can it distinguish between customer types?
Yes, by phone number and by the first question. Contract customers, new enquirers and drivers each get their own handling and destination.
Does the agent work in German and English?
Yes, and in 41 other languages. For international transport you can pin a language per number or enable auto-detection.
Also relevant
Moving companies
Qualify moving enquiries in full, book surveys and keep peak days visible.
Auto repair shops
Book inspections and servicing, capture plates, and route breakdowns straight through.
E-commerce stores
Handle delivery, returns and product questions across phone and chat, with tuned escalation.
Ready to stop missing callers?
Tell us how your phone runs today and we will show you in a demo what the agent does in your situation.