Hospitality & retail
AI receptionist & agentic automation for restaurants
At seven in the evening your room is full and the phone rings. Every unanswered caller is a table somebody else fills.
Sound familiar?
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Answering during service is impossible, and that is exactly the hour people ring to book.
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Questions about opening hours, allergens and parking come back dozens of times a week.
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Group enquiries need ten questions you cannot ask from behind the bar.
What the agent does
From missed call to booked job
Answer and establish urgency
The agent takes reservations with everything you need: date, time, party size, name, phone number, inside or outside, and specifics such as a high chair or wheelchair access.
Appointment in your calendar
Changes and cancellations are processed immediately, so a table does not sit empty because nobody picked up.
Summary on WhatsApp
Questions about opening hours, allergens, the menu, whether dogs are welcome and parking come verbatim from your own knowledge base.
Every caller recorded
Group enquiries and private events are fully qualified — party size, date, budget, dietary requirements, private room or not — and sent to your manager.
Answers from your knowledge base
Guests get an SMS confirmation and reminder, which measurably reduces no-shows.
Advantages
Service stays undisturbed
Nobody has to leave a table to take a booking for three weeks’ time.
No table lost to a busy tone
Several callers at once is not a problem. Anyone put on hold simply rings the restaurant next door.
Fewer no-shows
An SMS reminder with time and party size is the cheapest protection against empty tables on a full night.
Group enquiries complete and in one place
A group enquiry with date, size, budget and dietary needs can be assessed immediately. Without those it is three phone calls.
Drawbacks and limits
We list the drawbacks because otherwise you discover them after buying. Each one comes with how we handle it.
Hospitality is a voice
Some guests want a person on the line, especially for a special occasion. The agent announces itself as an assistant and transfers when unsure, but that does not replace hospitality.
Allergens are a responsibility
The agent states only what is in your knowledge base and says the kitchen will confirm when unsure. That is the safe route, but it means keeping that information accurate.
Table planning stays human work
Without an integration to your reservation system the agent books on party sizes and time slots, not specific tables. With tight table planning you want that integration.
Frequently asked questions
Can the agent book into my reservation system?
With an integration it books against your real availability. Without one it books into a calendar using the capacity rules you set — a maximum number of covers per slot, for example.
Can the agent answer allergen questions?
Only what you put in the knowledge base; beyond that it refers to the kitchen. It never improvises about ingredients — that boundary is deliberate.
Does the agent send confirmations and reminders?
Yes, by SMS or e-mail, at the moment you choose. Guests can change or cancel through the same link, so tables free up in time.
Does the agent speak English and German?
Yes, and 41 other languages. For a tourist location you can enable automatic language detection so a German guest is served in German.
Also relevant
Cleaning companies
Separate absences, new enquiries and complaints, and route each to the right person.
Gyms
Book trial sessions, handle membership questions and catch cancellations.
Taxi companies
Take ride requests, capture addresses and times, and book straight into the schedule.
Ready to stop missing callers?
Tell us how your phone runs today and we will show you in a demo what the agent does in your situation.