Construction & maintenance
Enquiries arrive in waves: one good week and everyone wants their house painted. The agent qualifies all of them and books site visits into the weeks you still have free.
You are up a ladder or holding a roller — answering is not an option.
Enquiries arrive in peaks, and those are exactly the weeks you are least reachable.
Every enquiry needs the same ten questions: inside or out, area, rot, colours, scaffolding.
What the agent does
The agent answers 24/7 and qualifies the job the way you would: interior or exterior, number of windows and doors, condition of the woodwork, height, colour preference and preferred timing.
The site visit goes straight into your calendar at a time you are free, with address and expected duration — not a callback request, an appointment.
You get a WhatsApp summary with every detail plus the photos the customer sent during the call.
Every enquiry becomes a lead with the preferred timing attached. Someone who calls in spring but wants work in autumn lands automatically on your quiet-months list.
Questions about your method, paint systems, warranty, whether you repair rot and whether you work from scaffolding are answered from your own knowledge base.
Because the agent always asks about preferred timing, you build a list of customers who actually want November. That is the most expensive list to keep by hand.
A callback request is work you still have to do. A booked visit is already in your calendar and the customer already has a confirmation.
A few photos of the woodwork tell you whether this needs a visit or a remote quote. That saves travel time.
The two-window enquiry you forget today is a day of work in January. Now it is on your list.
We list the drawbacks because otherwise you discover them after buying. Each one comes with how we handle it.
Square metres from a caller are an indication, not a calculation. The agent therefore books a visit rather than pretending it can quote.
Questions about colour and materials are yours to answer. The agent notes them for the site visit instead of improvising.
For management companies and contractors you have worked with for years, an assistant feels distant. You can let known numbers transfer straight through.
No, deliberately. It qualifies the job in full and books a site visit. Only if you put fixed unit prices in the knowledge base will it quote those verbatim as an indication.
Yes. The agent texts a link and the photos are attached to the enquiry, so you can see the situation before the visit.
Yes, that is one of the standard questions. The agent records when the customer wants the work done, so you can sort enquiries by period rather than by when they rang.
Especially then. A one-person business has the widest reachability gap: by definition you are either working or on the phone, never both.
Tell us how your phone runs today and we will show you in a demo what the agent does in your situation.