Construction & maintenance
AI receptionist & agentic automation for cleaning companies
At six in the morning someone calls in sick, at nine a prospect calls, at four a complaint. The agent tells the three apart and handles each differently.
Sound familiar?
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Sickness calls come at five in the morning and have to be covered within the hour.
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New enquiries need the same ten questions: area, frequency, washrooms, key handling, insurance.
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Complaints nobody answers turn into cancellations, and losing a contract is expensive.
What the agent does
From missed call to booked job
Answer and establish urgency
The agent separates at the first question: staff member, client, or new enquiry. Sickness calls go straight to your planner with name, site and shift attached.
Appointment in your calendar
New enquiries are fully qualified — area, property type, frequency, number of washrooms, preferred hours, key handling — and a survey is booked immediately.
Summary on WhatsApp
Complaints from existing clients get their own route with contract details and site, and go to the account owner with priority.
Every caller recorded
Every enquiry lands as a lead in your CRM or Sheet, so you can see monthly which sites and areas actually generate work.
Answers from your knowledge base
Questions about hourly or per-square-metre rates, background checks, insurance, working hours and whether you do window cleaning come from your own knowledge base.
Advantages
A 5am sickness call gets caught
An absence you only hear about at nine is a site that was not cleaned. The agent is reachable at five and reports it immediately.
Complaints stop becoming cancellations
A complaint heard the same day costs you a conversation. A complaint left for two days costs you the contract.
Enquiries you can actually price
With area, frequency and washroom count you can calculate straight away. Without them every enquiry is a phone call first.
Three kinds of caller, three routes
Staff, clients and prospects do not belong in the same inbox. The agent sorts them on arrival.
Drawbacks and limits
We list the drawbacks because otherwise you discover them after buying. Each one comes with how we handle it.
HR matters are not script work
A sickness call automates well; a conflict or an employment question does not. Those go straight to a human, which means you have to keep someone reachable.
A multilingual workforce needs attention
In this sector not everyone rings in Dutch. The agent supports multiple languages, but you have to check the intake flow per language.
An angry client wants the account manager
On escalation, no intake helps. The agent transfers or promises a callback — and then someone has to deliver it.
Frequently asked questions
Can the agent take sickness calls outside office hours?
Yes, and it is one of the strongest uses here. The agent is reachable 24/7, records name, site and shift, and sends the report straight to your planner by WhatsApp, e-mail or into your own system.
Can it tell staff from clients?
Yes, from the phone number and the first question. Each group gets its own route, its own questions and its own destination.
Does the agent speak multiple languages?
Yes, 43 languages are supported, with Dutch, English, German, French and Spanish fully covered. You can pin a language per number or enable auto-detection.
How does the agent handle complaints?
It records the complaint with site, contract and timestamp and passes it to the owner with priority. It promises no resolution and does not argue.
Also relevant
Landscapers
Qualify garden jobs, book visits and spread maintenance contracts across the year.
Locksmiths
Answer night-time emergencies instantly, capture location and situation, transfer to the engineer.
Restaurants
Take reservations, process changes and fully qualify group enquiries.
Ready to stop missing callers?
Tell us how your phone runs today and we will show you in a demo what the agent does in your situation.