Transport & automotive
AI receptionist & agentic automation for auto repair shops
Your technicians are under a car and the desk is busy. Every unanswered caller with an inspection reminder drives to the garage that did pick up.
Sound familiar?
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On a lift or under a car, answering is impossible — and the desk is busy at exactly that moment.
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Inspection scheduling is repetitive work that interrupts your whole day and adds no margin.
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Breakdowns arrive on the same number as a question about an oil change.
What the agent does
From missed call to booked job
Answer and establish urgency
The agent answers 24/7, asks for the plate, make, model and mileage, and uses that to separate inspections, servicing, repairs and breakdowns.
Appointment in your calendar
Inspections and servicing go straight into your workshop schedule, in slots where you still have capacity, noting whether a courtesy car is needed.
Summary on WhatsApp
Each enquiry reaches you as a summary with the plate, the complaint in the customer’s own words, the last service date if known, and whether the car is being brought in or collected.
Every caller recorded
Callers who do not book — after a price question about brakes, say — are still recorded as leads with their plate, so you know who to call at the next inspection round.
Answers from your knowledge base
Questions about inspection prices, waiting times, courtesy cars, which makes you service and whether you take commercial vehicles come from your own knowledge base.
Advantages
The workshop keeps working
Your technicians no longer stop for an inspection query. That is directly more billable time per day.
Inspection scheduling without desk work
Inspections are the most predictable work you have and therefore the easiest to automate. The agent fills the quiet hours of your schedule.
The plate from the first second
With the plate attached you can look up history and order parts before the car arrives.
Reachable after closing
People think about their car in the evening. That is now a booked appointment instead of a voicemail.
Drawbacks and limits
We list the drawbacks because otherwise you discover them after buying. Each one comes with how we handle it.
Diagnosis over the phone does not exist
A customer describing "a ticking noise" has told you nothing usable. The agent records the complaint verbatim and books investigation time rather than naming a cause.
Price indications are risky
A figure quoted becomes a figure expected. Put only fixed prices such as inspections and oil changes in the knowledge base, and leave repairs explicitly open.
Breakdowns are emotional
Someone at the roadside does not want an intake. You wire those straight to a transfer, even if it means being called mid-repair.
Frequently asked questions
Can the agent book into my workshop schedule?
Yes, via Google Calendar or Calendly. You set how long each type of work takes and how many you can take per day, and the agent books inside your real availability.
Does it ask for the registration?
Yes, as standard. Plate, make, model and mileage are part of every enquiry, so you can check parts before arrival.
Can the agent call out inspection reminders?
Yes, outbound calls and messages are supported. You supply the list of due dates and the agent proposes appointments in the weeks you have room.
Does the agent quote for repairs?
Only fixed prices you put in the knowledge base. For repairs it says investigation is needed first — which prevents arguments at the desk.
Also relevant
Taxi companies
Take ride requests, capture addresses and times, and book straight into the schedule.
Transport & logistics
Handle status calls, qualify transport enquiries and report exceptions to planning.
Moving companies
Qualify moving enquiries in full, book surveys and keep peak days visible.
Ready to stop missing callers?
Tell us how your phone runs today and we will show you in a demo what the agent does in your situation.