Health & personal care
AI receptionist & agentic automation for physiotherapy practices
Your hands are on a back and the phone rings. The agent books the intake, answers the insurance question and refills cancellations.
Sound familiar?
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Answering during treatment is impossible, and treating is your whole day.
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Nearly every new caller asks the same question about cover and referrals.
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Same-day cancellations leave gaps in your diary that never get filled.
What the agent does
From missed call to booked job
Answer and establish urgency
The agent answers, establishes whether it is a new complaint or a follow-up, which body part is involved, and whether there is a referral from a GP or specialist.
Appointment in your calendar
Intakes and follow-ups are booked into the blocks you reserve per therapist, with the right treatment duration and an SMS confirmation.
Summary on WhatsApp
Cancellations are processed and the freed slot can be actively offered to patients on your waiting list.
Every caller recorded
Questions about cover, supplementary insurance, whether a referral is needed, excess and fees are answered from your knowledge base.
Answers from your knowledge base
Callers who do not book are recorded with their complaint and the reason, so you can see where your capacity falls short.
Advantages
Treatment is not interrupted
Every interrupted treatment costs you focus and time. In this sector that is the most direct gain.
The insurance question gets phrased correctly once
Write your explanation of cover and referrals properly once, and the agent gives the same correct answer every time.
Cancellations get resold
A 45-minute gap is a treatment. The agent can work your waiting list the moment the gap appears.
Several therapists, one number
The agent picks the right calendar based on specialism and availability, without anyone searching at a desk.
Drawbacks and limits
We list the drawbacks because otherwise you discover them after buying. Each one comes with how we handle it.
No substantive assessment of complaints, at all
The agent says nothing about what a complaint might be or what to do about it. That is a hard boundary; red-flag symptoms are wired to an immediate transfer.
Cover rules change every year
Supplementary packages shift annually. If you do not update the knowledge base, the agent gives stale information — politely worded, but still stale.
Regular patients know your voice
A long treatment programme involves personal contact. Known numbers can therefore transfer straight through to the practice.
Frequently asked questions
Can the agent book into the right therapist’s calendar?
Yes. Based on complaint, specialism and preference it selects the right calendar and books within the blocks and treatment durations you have configured.
Does the agent answer questions about cover?
Yes, from your knowledge base. It quotes no amounts or cover you have not put there, and refers to the insurer or the practice when unsure.
Can the agent refill cancellations?
Yes, outbound. On a cancellation it contacts waiting-list patients with the freed slot and books the first to confirm.
Does the agent give advice about complaints?
No, never. It qualifies and schedules. Every question about cause, severity or treatment goes to the therapist.
Ready to stop missing callers?
Tell us how your phone runs today and we will show you in a demo what the agent does in your situation.